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Customer support

Do you have any questions? We have gathered some of our most frequently asked questions concerning travelling with Interrail, the Interrail Passes etc.. Here!

Frequently asked Questions

I’m interested in interrailing

The interrail pass is a travel ticket that gives unlimited travel opportunities in all the participating countries. The interrail pass is the basic train ticket but sometimes you also have to purchase an additional seat reservation.

Austria, Belgium, Bosnia, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Macedonia, Montenegro, Netherlands, Norway, Poland, Portugal, Rumania, Switzerland, Serbia, Slovakia, Slovenia, Spain, Sweden and Turkey.

Order an Interrail Pass

If your passport has expired and you haven’t got your new one yet, it’s okay to enter the passport number on your expired passport on your interrail pass. This requires that you need to bring both your expired passport and your new passport when travelling.

You put Norway as your country of residence, but since you have a foreign passport you will need to bring a certification from an authority that confirms that you live in Norway, on your journey. 

I already have an Interrail Pass

This is okay. If you have a long name the name is automatically cut for it to fit on your Interrail Pass.

The Interrail Passes are printed on valuable documents and can be therefore not be refunded if you have lost it, it’s been stolen or if it’s ripped.

If this would happen you have to buy a new Interrail Pass, or new train tickets. Make sure to check with your assurance company if they can cover any of the costs.

Seat reservations

A seat reservation is an additional ticket to your Interrail Pass and is therefore not included with the pass. The seating ticket only works on a set departure and gives you a guaranteed seating on the train.

If a train has mandatory seat reservation you need to book an additional ticket apart from your Interrail Pass to be able to board the train. In general, it’s high speed trains and overnight trains that has mandatory seat reservations. Countries where you often need to book an additional ticket are France, Spain and Italy.

Interrail Mobile Pass

Our Mobile Pass is a paperless ticket that can be added instantly to your phone. With everything on one app from planning your trip to boarding the train, you’re free to explore 33 European countries with ease and enjoy more freedom than ever before.

  • Buy now, travel up to 11 months later
  • No need to choose a start date until you travel
  • Free delivery – add it to the app
  • Free replacement Pass if you lose your phone

Travelling with a Mobile Pass is simple – all you need is your phone, our Rail Planner app, and an internet connection (at least once every 3 days). Just choose a Pass at checkout, and we’ll send you a code in your order confirmation email to load your Pass into the app.

Use the Rail Planner-app to search for journeys you want to take. Tap to save them to My Trip, where you can see an overview of your travel plans. When you’re ready to take a train, tap to add that journey to your Pass, and it will appear on your ticket in My Pass ready for inspection on board.

No, unfortunately we can’t directly exchange a Mobile Pass for a Paper Pass, or vice versa, as these Passes are maintained by separate systems.

If your Pass is still eligible for refund, you can request a refund and place a new order for a different type of Pass.

If you lose your device with your Pass on it, please get in touch with customer service as soon as you can.

No, it’s not possible to get a refund after you’ve used your Pass, even if you still have travel days left.

Your Mobile Pass is periodically checked against our system to ensure its validity and prevent fraud, which means that you need to be online at least once every 3 days.

We’ll send you a notification 24 hours before your 3 days are up so you can find an internet connection. If you are on a train, there may be on-board Wi-Fi that you can use. The app does not update in the background, so you’ll need to open the app when you find a connection so we can check your Pass.

If you haven’t been online in more than 3 days, your Mobile Pass will be considered inactive and you will not be able to use your Pass until you connect to the internet and open the app.

No, it’s not possible to add more days or countries to your Pass. If you do decide to travel for longer, you can simply buy another Pass and add it to your phone.

For iOS, the minimal requirements are:

  • iOS 10.0
  • iPhone 5

For Android, the minimal requirements are:

  • Android 6.0

Activating your Mobile Pass

Follow the steps below to activate your Interrail Pass in three easy steps.
Remember that you need an internet connection during the activation process and for certain functions in the app.

Download the latest version of the Rail Planner app for iOS or Android to get started.

Apple App StoreGoogle Play

Launch the Rail Planer app on your phone, then click on the “My Pass” tab.
Click on “Add your Pass”.

Enter your last name and the Mobile Pass number you received in the confirmation email.

When the Mobile Pass is activated, you can find it under the tab “My pass”

You choose how many people should be activated on one device. But remember that a Mobile Pass can only be active on one device at a time.

Are you travelling as a group?
You can add as many Mobile Passes to your device as you want. Just remember that you cannot move your Mobile Pass to another device when it is activated for travel. Keep in mind that if you travel as a group with several Mobile Passes and everyone is on one device, you must always travel at the same time.

Are you traveling with children?
Each child pass must be added to the same unit as at least one adult pass, as child pass is not valid without an adult pass. Children under 4 years can travel with you for free without their own Mobile Pass.

This is how to keep track of the trips you take.
Click on the “My Trip” tab
Create a new journey and give it a name.
Or choose a trip you have already created. You see a list of your existing trips that you can choose from.

Do you have more than one Mobile Pass on your device?

Each Mobile Pass needs its own journey, so if you have several Mobile Passes on your device, you need a separate journey for each Mobile Pass. If you have already created a trip, you can duplicate an existing trip to link a copy of the trip to another Mobile Pass. It’s easy to add trips from the planner to multiple trips at once, and you can name each trip to something else to keep track of all your trips.

Before you start your journey, you must activate your Mobile Pass so that it is ready for the journey.
You need your travel passport or national ID card that you travel with and you must know the date you travel with your first train.

Enter your passport number or National ID number.
This should match the document you are traveling with as you may need to show it to ticket inspectors. Make sure your information is up to date if you have recently renewed your travel document. Choose your first travel day. This is the first day you use your Mobile Pass to travel. Your Mobile Pass is valid from this day until it expires.

Not sure when to start your journey?
Do not worry, you can come back to this step later. You can activate your Mobile Pass until the day you start traveling.

Remember that you cannot board your first train unless your Mobile Pass has been activated, and you must be online to activate your Mobile Pass.

Are you traveling later?
No rush – you can activate your Mobile Pass up to 11 months after the date of purchase.

Now you are ready to start interrailing!

Contact our support

Couldn’t you find the answer to your question?
Fill in the form bellow or call our support at 852 95 600 and we will try our best to help you!

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