Our terms of service explain the rules and guidelines that help define our website and the services we provide to our customers. Please ensure that you are familiar with these guidelines when using our website and before purchasing our products.
The purpose of this Website is to provide general information and to sell Interrail Passes. Interrail.se (hereafter referred to as ‘Website’) is part of the Swedish Company Train Planet AB 556614-3102 (hereafter referred to as ‘Train Planet’) and makes a reasonable effort to provide correct information on the Website but cannot guarantee that the information is correct at all times. All information on the Website is subject to change.
Interrail.se has composed the Website with utmost care. In no event will Interrail.se, nor any of its members, directors, employees, or advisors accept any responsibility or liability for any (consequences of) obvious mistakes, inaccurateness, or incompleteness of the (information on) the Website. In particular, Train Planet will not be liable for any mistakes or incorrectness in prices and conditions related to the use and/or validity of the Interrail Passes. The user of the Website understands that Interrail.se acts as an intermediary in the sale of Interrail Pass.
This website may contain links to other websites or information about other websites. The information on these websites has not been investigated nor analyzed by Interrail.se. Interrail.se will not be held responsible nor liable for the (quality of) services provided by these other companies listed on the Website. If there are any complaints about these third parties, please contact Interrail.se.
The Interrail Pass is a product that entitles the Pass holder to travel on the network supported by the participating carriers, for which the traveler's Pass is valid for a specified period. Please note that seat reservation costs or additional fees are not included. The Interrail Pass also entitles holders to price reductions (benefits) on special offers from designated carriers and non-transport organizations listed in the Rail Planner app and Eurail's Benefits portal.
As Interrail.se is a reseller of Mobile Pass, the conditions stipulated by Eurail apply. You must comply with these terms and conditions to ensure that your Mobile Pass is considered valid upon inspection. You can find this information here: https://www.interrail.eu/en/terms-conditions/interrail-pass-conditions-of-use
Once the booking process is complete, and an order has been created, the customer will be subject to this refund policy. Refunds of Interrail Passes can be made as long as the Pass is not activated and that it takes place within the validity period of the Passport. If it concerns a discounted Pass, other rules may apply. Promotional cards may be non-refundable or non-exchangeable. The promotional offer will explicitly state the ability to refund or exchange a promotional Pass. In case of refund, the booking fee will be kept.
Our products are covered, where appropriate, in addition to these terms and conditions, by the travel operators' own terms and conditions. You are responsible for having read and agreed to the terms and conditions of the respective travel operator in junction with your acceptance of our terms.
The right of withdrawal does not apply to the purchase of products (Interrail Passes) that are specified for a particular time or place. When purchasing a gift card, you have the right of cancellation for 14 days from the purchase date. To exercise the right of withdrawal, you must notify us within the withdrawal period. In the event that the products have decreased in value, the sum that can be refunded is adjusted by the corresponding amount.
You are personally responsible for obtaining information and bringing the proper documents required for each trip. This includes valid identity documents such as photo ID, Passport, and- or visa, depending on the nature of the trip.
Cancellation protection is an optional extra offer for certain products in selected sales channels and markets. Cancellation protection entitles you to a full refund if the trip is prevented due to illness or death by you or your close relatives. Close relatives are considered as parents, grandparents, children, siblings, and spouse/partner. If a person in the traveling party or a close relative falls ill and can present a medical certificate, refunds may also be made in full for the fellow travelers'/close relatives' tickets if they choose to refrain from the trip entirely. To exercise cancellation protection, the trip must be canceled no later than the day before departure. Cancellation Protection is never refunded. The cancellation protection does not cover promotional Interrail products that are non-refundable and/or non-exchangeable.
If the first free quote provided is not accepted, or if extensive changes are made to the original quote, a quotation fee will be charged. The amount of the quotation fee will be specified in the offer and will be based on the additional resources required to revise the offer. Please note that the quotation fee is non-refundable. When booking services via our customer service, a service fee will be added to the total cost of the booking. This service fee is necessary to cover the additional resources required to process and fulfill orders manually. The service fee will be detailed before you complete the booking process. Please note that you can avoid this fee by using our online booking system. In some cases, an additional fee may be required to complete an order. Such fees may be necessary to cover unexpected costs, such as increased transportation or accommodation fees, or to cover expenses incurred as a result of special requests made by the customer. The customer will be notified of any such fees prior to the completion of the order and will have the option to accept or decline the additional charges. Failure to pay any additional fees may result in the cancellation of the order. Please note that these fees are non-refundable.
We reserve the right to cancel your booking unilaterally and without prior information if we have strong reasons to suspect that the booking is part of an attempt to commit fraud. Confirmed frauds are reported to the police without exception, and actual accrued costs are invoiced.
We process your personal data in accordance with the Personal Data Act and all other applicable legislation. When you share your data with us, regardless of the reason, you also agree that our partners and we use the data as follows. The data is used to fulfill our obligations towards you; to carry out credit checks where applicable; to inform you in connection with orders; as well as for marketing purposes. All information we store is stored securely and never shared with outsiders or third parties, except to the extent necessary as described above. Anyone who believes that a company is in breach of the GDPR, or other privacy legislation can contact the Swedish Privacy Protection Authority.
We encourage an active and transparent dialogue with our customers on social media. Our ambition is, therefore, to always be as helpful as possible and as quickly as possible to answer all comments, posts, and messages. In order for the dialogue to be constructive, we assume mutual honesty and a good tone. A good tone means the discussion is free from profanity, sexism, racism, or other condescending expressions. Honesty means that untrue statements or factual errors should not be published, as this could mislead others participating in the dialogue. Posts, comments, messages, and things of this nature that do not comply with this policy may be deleted or otherwise limited without prior notice.